At Furever Pet Store, your satisfaction is our priority. We strive to provide high-quality pet food, grooming products, accessories, and pet care essentials. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unopened, and in their original packaging
• Products that are damaged due to misuse or normal wear and tear are not eligible for return.

2. Refunds

•  Refunds will only be issued after the returned item has been received and inspected.
• Shipping charges are non-refundable unless the mistake was on our part.
• Approved refunds will be processed within 3–7 business days.

3. Damaged or Wrong Items

• If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos or a video as proof.
•  We will offer a replacement or full refund at no additional cost.

4. Non-Returnable Items

• Opened pet food, treats, supplements, grooming products, and hygiene items cannot be returned due to health and safety reasons.

5. Order Cancellation

• Orders can be cancelled before dispatch.
• Once an order has been shipped, it cannot be cancelled and will follow the standard return policy.

By placing an order, you agree to these Terms & Conditions.

6. Exchange Policy

Eligible products may be exchanged for:

• The same item (if damaged or defective)
• The correct product (if the wrong item was delivered)
• Another item of equal value, subject to availability

7. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.

If the return is requested for any other eligible reason, the customer may be responsible for return shipping charges.

8. Refund Exceptions

Refunds may be declined if:

• The product has been used or opened.
• The product is returned without its original packaging.
• The return request is made after the eligible return period.
• The product was damaged due to misuse or improper handling after delivery.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through our Contact Us page. We are committed to resolving your concerns promptly and ensuring a positive shopping experience.

Email: fureverpetaccessories132@gmail.com
Phone: 03018687989